SPSS Information

Given: a SPSS data set.

Question: What is the significance of three different factors in patient satisfaction?

1) q3j - Satisfaction with overall quality of care and service received at the clinic?

2) q 5 - How satisfied is the patient with medical care received at the clinic?

3) q 12 - How satisfied is the patient with the clinic during the visit?

The analysis is important because it may assist a health care administrator to improve patient satisfaction within his/her medical treatment facility.

Descriptives

		N	Mean	Std. Deviation	Std. Error	95% Confidence Interval for Mean		Minimum	Maximum
						Lower Bound	Upper Bound
HOW SATISFIED W MEDICAL CARE RECEIVED AT CLINIC	URGENT	3369	5.83	1.551	.027	5.78	5.88	1	7
	ROUTINE NON-URGENT	6279	5.99	1.439	.018	5.95	6.02	1	7
	PREVENTIVE CHECK-UP	8579	6.07	1.416	.015	6.04	6.10	1	7
	SPEC CARE	1654	6.17	1.193	.029	6.11	6.22	1	7
	Total	19881	6.01	1.433	.010	5.99	6.03	1	7
OVERALL QUALITY OF CARE & SERVICE RECEIVED	URGENT	3354	4.10	1.082	.019	4.06	4.14	1	5
	ROUTINE NON-URGENT	6243	4.27	.948	.012	4.25	4.29	1	5
	PREVENTIVE CHECK-UP	8544	4.33	.889	.010	4.31	4.35	1	5
	SPEC CARE	1641	4.30	.935	.023	4.25	4.34	1	5
	Total	19782	4.27	.950	.007	4.25	4.28	1	5
SATISFIED W CLINIC DURING THIS VISIT	URGENT	3324	5.82	1.440	.025	5.77	5.87	1	7
	ROUTINE NON-URGENT	6220	6.01	1.292	.016	5.98	6.05	1	7
	PREVENTIVE CHECK-UP	8511	6.08	1.264	.014	6.06	6.11	1	7
	SPEC CARE	1625	6.08	1.199	.030	6.02	6.13	1	7
	Total	19680	6.02	1.302	.009	6.00	6.03	1	7

ANOVA

		Sum of Squares	df	Mean Square	F	Sig.
HOW SATISFIED W MEDICAL CARE RECEIVED AT CLINIC	Between Groups	181.106	3	60.369	29.525	.000
	Within Groups	40642.415	19877	2.045
	Total	40823.521	19880
OVERALL QUALITY OF CARE & SERVICE RECEIVED	Between Groups	128.096	3	42.699	47.638	.000
	Within Groups	17727.462	19778	.896
	Total	17855.558	19781
SATISFIED W CLINIC DURING THIS VISIT	Between Groups	166.711	3	55.570	32.923	.000
	Within Groups	33211.118	19676	1.688
	Total	33377.829	19679